Returns Policy dictates the terms in case Post-delivery support is required by the customer, it allows the sellers to offer the choice of exchange, replacement, or refund for their products.
A well-crafted return policy demonstrates a seller\'s commitment to customer satisfaction and helps build trust with their audience. It can lead to increased sales, improved customer loyalty, and a positive brand reputation, ultimately benefiting the seller\'s business in multiple ways.

A Proof of Dispatch (POD) clause is applicable for a seller in the case a request for post-delivery support is raised. A seller must have POD in the form of a picture or a video of the product, both packaged and unpackaged, to verify the state of the items delivered.